General Data Protection Regulation (GDPR)

1. INTRODUCTION

As Kral Petshop, we prioritize the privacy and security of our customers' personal data. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website at www.kralpetshop.com.tr.

This policy is in full compliance with the Turkish Personal Data Protection Law (KVKK - Law No. 6698) and the General Data Protection Regulation (GDPR) of the European Union.

2. DATA WE COLLECT

When you interact with our website, we may collect the following categories of personal data:

2.1 Identity Information

• Full name

• Turkish ID number (optional)

• Date of birth (if necessary for legal/transactional purposes)

2.2 Contact Information

• Email address

• Phone number

• Delivery and billing address

2.3 Financial Information

• Credit card details (processed securely via third-party payment gateways)

• Billing records

2.4 Transactional Data

• Order history

• Cart activity

• Payment and shipping status

2.5 Technical Data

• IP address

• Browser type and version

• Device and operating system

• Access timestamps

• Cookie information

2.6 Marketing Data

• Interests and preferences

• Newsletter engagement (if subscribed)

3. PURPOSES OF DATA PROCESSING

We process personal data for the following purposes:

• To process and deliver orders

• To manage customer accounts

• To facilitate payment and delivery processes

• To provide customer support and respond to inquiries

• To fulfill legal obligations (e.g., invoicing, record keeping)

• To improve our website and customer experience

• To send marketing communications (with your consent)

• To prevent fraud and ensure system security

• To analyze shopping behavior for optimization

4. SHARING OF PERSONAL DATA

We may share your personal data with the following third parties, only where necessary and legally allowed:

We do not transfer your data outside of Turkey. All data is securely stored on local servers located within the Republic of Turkey.

5. YOUR RIGHTS UNDER KVKK & GDPR

According to KVKK Article 11 and GDPR Articles 13-22, you have the right to:

1. Learn whether your data is being processed

2. Request information regarding processing

3. Understand the purpose and legal basis of processing

4. Know third parties to whom data is transferred

5. Request correction of inaccurate data

6. Request deletion or anonymization of data

7. Object to certain forms of automated decision-making

8. Request compensation if your rights are violated

To exercise any of these rights, you may contact us via email or written notice.

6. DATA SECURITY MEASURES

Kral Petshop employs strict technical and administrative measures to protect your data:

• Encrypted connections with SSL

• Strong password policies and encrypted storage

• Secure firewalls and antivirus systems

• Role-based access control for internal systems

• Regular backups and disaster recovery plans

• Intrusion detection and anti-fraud mechanisms

7. COOKIE POLICY

We use cookies to enhance your browsing experience. These include:

• Session cookies (to keep your login active)

• Preference cookies (language, currency, etc.)

• Analytical cookies (Google Analytics, etc.)

• Advertising cookies (with your consent)

You can disable cookies from your browser settings, but this may affect certain site features.

8. LEGAL COMPLIANCE

This policy is based on and complies with the following laws and regulations:

• Turkish Personal Data Protection Law (KVKK) No. 6698

• Law on Regulation of Electronic Commerce No. 6563

• Law on Electronic Signatures No. 5070

• EU General Data Protection Regulation (GDPR)

9. POLICY CHANGES

We may update this Privacy Policy from time to time. All changes will be posted on this page. We recommend reviewing it periodically to stay informed about how we handle your data.

10. CONTACT US

If you have any questions or complaints regarding this Privacy Policy, please contact us:

📧 Email: info@kralpetshop.com.tr